Refund & Cancellation Policy
Effective September 29, 2026
Each Soiray kit is prepared fresh for your event, so our policy depends on whether your order has passed its weekly cutoff.
Before the cutoff: full refund
Orders close at a weekly cutoff: 5 pm Eastern on the Wednesday one week before your box ships. Your cutoff is shown at checkout. Until then, you may cancel your order for any reason and receive a full refund, including shipping.
To cancel, use "Cancel my order" on your order page (find it any time with "Find my order"), or email concierge@letssoiray.com with your order number. We will confirm your cancellation by email.
Changing your order
To change your party date, delivery address, or selections, email concierge@letssoiray.com before the cutoff. We will make the change if the new date or items are available.
After the cutoff
After the cutoff we begin preparing your order, so it cannot be canceled or refunded, except as described below.
Problems with your delivery
If your box arrives damaged, warm, spoiled, or missing items, or arrives after your scheduled delivery date, contact us within 24 hours of delivery at concierge@letssoiray.com with your order number and photos of the box and items. We will issue a refund or replacement for the affected items, or for the full order where the problem affects the whole box.
What is not covered
- An incorrect delivery address entered at checkout
- A box left unattended or not refrigerated promptly after delivery
- Perishable items not stored or prepared as instructed
- Change of mind after the cutoff
If we cancel
If we cannot fulfill your order, for example because of weather, carrier disruption, or ingredient unavailability, we will notify you and refund you in full.
How refunds are paid
Refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank.
Contact
Soiray, Inc., Atlas Commercial Kitchen, 49R High Street, Woburn, MA 01801. Email: concierge@letssoiray.com.